Checkout errors
How to resolve payment checkout issues and complete your purchase
Checkout Issues? Here's How to Fix Them
If you're experiencing errors during checkout or the payment page won't load properly, this is usually caused by browser extensions or payment processor compatibility issues.
Quick Fixes
1. Disable Adblockers
Adblockers and privacy extensions can interfere with the payment processor:
- Temporarily disable all adblockers and privacy extensions
- Try the checkout process again
- You can re-enable them after completing your purchase
2. Try a Chromium-Based Browser
The checkout works best with Chromium browsers:
- Google Chrome (recommended)
- Microsoft Edge
- Brave (with shields disabled for vexly.app)
If you're using Firefox or Safari and experiencing issues, switch to Chrome for the purchase.
3. Use the Landing Page Checkout
Sometimes the dashboard checkout can have issues. Try purchasing from the landing page instead:
- Go to vexly.app
- Navigate to the Pricing section
- Complete your purchase from there
- Log in afterward with the same email you used for payment
Still Having Trouble?
If checkout continues to fail after trying these steps, please reach out:
- Discord: Join our server and tag @Vu Nguyen or send a DM
- Email: [email protected]
Include a screenshot of the error message and note which browser/payment method you're using. We'll help you complete your purchase.