Contact support

Get Help with Vexly

Need help? We offer multiple ways to get support, with fast response times especially for paying customers.

Discord (Fastest Response)

Join the Vexly Discord server for the quickest help:

• Public support channel: Post your question in the support channel
• Direct message: Tag @Vu Nguyen for urgent issues or private matters (billing, account activation, etc.)
• Response time: Usually within hours, often much faster

This is the recommended method for technical issues, bug reports, and general questions.

Email Support

For private matters or if you prefer email:

• Send an email to [email protected]
• Include relevant details: your account email, description of the issue, screenshots if applicable
• Response time: Usually within 24 hours

In-App Feedback

Submit feedback or bug reports directly from Vexly:

1. Look for the feedback option in your app settings
2. Describe your issue or suggestion
3. We review all feedback submissions

Priority Support

Paying customers receive prioritized support with faster response times and direct assistance with account issues.

Before Contacting Support

To help us assist you faster:

1. Check the Help Center for common solutions
2. Include screenshots when describing visual issues
3. Note exact error messages
4. Specify your device/browser for technical issues

What We Can Help With

• Account activation and billing issues
• Technical problems and bugs
• Feature requests and suggestions
• PWA installation problems
• Push notification setup
• General usage questions